Outsourced IT Support for Small Businesses in Conselheiro Lafaiete and throughout Brazil
Per-user/month packages for micro and small businesses: remote and on-site support, preventive maintenance and security, with predictable costs and without the structure of an in-house team.
Request a free diagnosisChallenges We Solve
- Slow computers and recurring failures that halt team productivity.
- No one responsible for IT—the problem falls to whoever 'knows a little'.
- High and unpredictable costs from individual support requests.
- Non-existent backups and risk of data loss or attacks.
What We Deliver
Remote and on-site help desk
User support with priorities and deadlines defined by contract.
Security and backup
Managed antivirus, access policies, and verified backup routines.
Networks and Servers
Management of network, Wi-Fi, on-premise servers, and cloud environments.
Equipment Management
Inventory, updates, and preventive maintenance for workstations.
Accounts and Email
Administration of Microsoft 365, Google Workspace, and users.
Monthly Reports
Indicators for service tickets, risks, and recommendations for improvement.
In-house Team vs. ÁPICE Outsourced IT
| Criteria | In-house team | ÁPICE (per user/month) |
|---|---|---|
| Cost | Salary, payroll taxes, benefits, vacation, and training | Predictable monthly price per user |
| Coverage | Dependent on one or a few people | Multidisciplinary team with guaranteed substitution |
| Absences | Vacations and leaves of absence leave operations uncovered | Continuous, uninterrupted service |
| Knowledge | Limited to the professional's experience | Specialists in networks, servers, cloud, and security |
| Scalability | A new hire for each growth phase | Just adjust the number of users |
The package price is determined after a diagnostic assessment, based on the number of users and the required support level.
How It Works
- 1
Free Assessment
Assessment of the environment, users, and main risks.
- 2
Per-user proposal
Package with a defined scope, service deadlines, and a fixed monthly fee.
- 3
Implementation
Inventory, security adjustments, and monitoring configuration.
- 4
Ongoing Support
Support, preventive maintenance, and monthly reports.
The ÁPICE Difference
- Predictable monthly price, calculated per user.
- Response times defined in the contract.
- Remote support throughout Brazil and on-site support in the region.
- Team with experience in corporate environments.
Frequently Asked Questions
How does the per-user/month billing work?
You pay a fixed monthly fee per supported employee. The price is determined after the diagnostic assessment, based on the scope and chosen service level.
Do you serve micro and small businesses?
Yes. The packages are designed for companies that cannot accommodate an in-house IT team but require professional support.
Is support remote or on-site?
Both. Most tickets are resolved remotely; when necessary, we conduct on-site visits.
Is there a minimum contract term?
The contractual conditions are presented in the proposal and adjusted to the reality of each company.
Discover how much your company can save with outsourced IT
Request a free diagnosis and receive a proposal per user/month.