On-site IT Services throughout Brazil: IMAC, Rollout, and Maintenance
Field technicians for installation, moves, replacement, and maintenance of equipment anywhere in the country, with process management based on ITIL.
Request a free diagnosisChallenges We Solve
- Branches in various cities with no locally available technician.
- Equipment replacement projects that cause delays and disrupt operations.
- Lack of standardization and control over field service.
- Difficulty in hiring temporary technical staff.
What We Deliver
IMAC
Installation, move, add, and change of equipment and workstations.
Rollout
Planned, large-scale equipment replacement with minimal impact on operations.
Equipment Acquisition
Specification, quotation, and purchase of hardware suited to your needs.
Preventive maintenance
Scheduled routines to reduce failures and extend the lifespan of equipment.
ITIL Management
Management of incidents, requests, and changes with documented processes.
Staffing
Technical professionals assigned to projects or ongoing needs.
How It Works
- 1
Assessment
We map out the locations, volumes, and deadlines for the demand.
- 2
Planning
Schedule, team, logistics, and scope per phase.
- 3
Field execution
Technicians perform service calls using a standardized checklist.
- 4
Report and Closure
Evidence for each service ticket and project indicators.
The ÁPICE Difference
- Nationwide coverage.
- Processes based on ITIL best practices.
- Single point of contact for all locations.
- Reports with evidence for each service call.
Frequently Asked Questions
Do you provide service in any city?
Yes. We provide services throughout Brazil, with logistical planning according to the location and volume of demand.
What is IMAC?
IMAC stands for Installation, Move, Add, and Change — the field services required to keep workstations and equipment operational.
Do you execute large-scale rollouts?
Yes. We plan and execute equipment replacements across multiple units, with a schedule and phase-by-phase monitoring.
Is it possible to hire only technical staff?
Yes. We provide professionals for specific projects or continuous allocation.
Need on-site technicians?
Tell us where and what needs to be done. We will create a service plan for your operation.